How to return
As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and our planet.
We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative. Make sure any designer boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund.
Booking your return is free and easy. Here's what you need to do:
Go to Orders & Returns if you have an account.
Find the order you want to return and click return item(s).
Select each item and your reason for returning.
Place each item you're returning with any designer boxes or cases that came with your order inside the K2S LUXURY packaging.
Prepare your package by attaching your Return Label and Return Note to the outside of your K2S LUXURY packaging. Make sure the Return Label is visible as this will need to be scanned by the courier.
Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number.
We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.
Guest return instructions
If you placed your order as a guest and want to return it, enter your order details here.
You'll need to provide your order number and email address. You can find the order number in your confirmation email. Find the order you want to return and click return item(s). Then follow the steps above - selecting each item and your reason for returning.
Make sure returns from different partner boutiques are packaged separately and that the correct Return Label is attached to the outside of each K2S LUXURY box.
All the documents you need to return should be included in your K2S LUXURY box. If you need to reprint them, head to Orders & Returns in My Account or, if you placed an order as a guest click here.
Returns Pick Up
We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at the K2S LUXURY partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant K2S LUXURY partner’s location within 14 days.
Returns with Click & Collect
Our Click & Collect service gives you the flexibility to collect and return your online orders at a participating K2S LUXURY partner boutique. Select the In-store option in your K2S LUXURY account or, if you placed your order as a guest click here. Prepare your returns package with the documents included with your order, take it to your chosen location, along with our returns confirmation email, and we'll do the rest.
Further information can be found in our Click & Collect section.
To book a returns pick-up:
Go to 'My Orders & Returns' if you have an account, or if you placed an order as a guest click here.
Choose a return ‘By courier’ and select the item(s) for return.
Confirm your pick up address and a convenient collection time.
We will send you a collection confirmation email with all the details you need to complete the return. If you are returning items to multiple K2S LUXURY partners, you will need to request a separate collection for each one in your K2S LUXURY account or here if you placed your order as a guest.
Just to let you know, we can only offer a free returns pick up from the same country your order was delivered to.
Return at a drop-off point
Our service gives you the flexibility to return your online order at some K2S LUXURY partner stores or a courier drop-off point near you. Simply select the ‘Drop-off’ option in your K2S LUXURY account, or if you placed your order as a guest click here, and prepare your package with the documents included with your order. Take the return to your chosen location and we'll do the rest.
Returns in the US
Depending on the origin of your package, returns in the US can be conveniently dropped off at UPS, FedEx or DHL. All you need to do is go to Orders & Returns if you have an account or, if you placed your order as a guest click here, check the courier on the return label inside your K2S LUXURY box and find the closest drop-off point for that courier. You can also choose to return your package at a participating K2S LUXURY partner by selecting the return 'in-store' option instead. For returns above 2500 USD, please contact our Customer Service team for assistance.